Shipping policy

SHIPPING POLICY – SOMVEXIA UK

1. ORDER PROCESSING All orders are processed within 1–3 business days. Orders are not dispatched on weekends or bank holidays. Due to high viral demand in Australia, please allow for slight processing delays during peak periods. We will notify you via email if your order is significantly delayed.

2. DELIVERY TIMES Once dispatched, standard delivery to the United Kingdom takes 5–10 business days. Please note: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carrier disruptions or Australian customs processing.

3. SHIPPING COSTS Shipping costs are calculated at checkout. Any "Free Shipping" offers will be explicitly displayed on the product page or at the final stage of your purchase.

4. TRACKED SHIPPING Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can monitor your parcel's journey from our international hub directly to your door.

5. CUSTOMS & IMPORT DUTIES
For orders within the UK, most parcels pass through without additional charges. However, please be aware that any local import duties or taxes applied by HMRC are the responsibility of the recipient.

6. LOST OR DAMAGED PARCELS If your Somvexia™ system arrives damaged or fails to arrive within 15 business days, please contact us immediately at support@somvexia.co.uk. We will prioritise a replacement or investigation to ensure you are taken care of.

7. CONTACT US Questions about your delivery? Our support team is here to help. Reach out at support@somvexia.co.uk.